Shipping Policy for Covasopic

Effective Date: December 27, 2024

At Covasopic, we aim to provide fast and reliable shipping for our customers. Our Shipping Policy outlines the terms and conditions regarding the processing, shipping, and delivery of your orders. By placing an order with us, you agree to the terms and conditions of this Shipping Policy.

For any questions or concerns about shipping, please feel free to contact us at [email protected] or call us at (760) 922-3235.

1. Order Processing

  • Order Confirmation: After placing your order on https://covasopic.com, you will receive an order confirmation email. This confirms that we have received your order, but does not guarantee shipment. We will process your order as quickly as possible.

  • Processing Time: Orders are generally processed within 1-2 business days (Monday to Friday, excluding holidays). Processing time includes verification of payment, product availability checks, and order packing. Orders placed on weekends or holidays will be processed the following business day.

  • Processing Delays: In some cases, processing may take longer due to high order volume (e.g., during sales events or holidays). If there is an unexpected delay, we will notify you via email with an updated estimated shipping date.

2. Shipping Methods and Delivery Times

We offer various shipping options to meet your needs. Delivery times vary depending on the shipping method and the destination of your order.

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days
    • This option is available for most domestic orders. Delivery times may vary based on your location and the shipping carrier.

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days
    • Expedited shipping is available for a faster delivery at an additional cost. The shipping cost for this option will be calculated at checkout.

  • Priority Shipping:

    • Estimated delivery time: 1-2 business days
    • Priority shipping is available for customers who need their order to arrive as quickly as possible. This shipping option is available at an additional cost.

  • International Shipping:

    • Estimated delivery time: 7-21 business days
    • International shipping costs will vary depending on the destination. The shipping fee will be calculated at checkout. International customers may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.

Note: All estimated delivery times are based on business days and may vary due to unforeseen circumstances such as weather conditions, shipping carrier delays, or holidays.

3. Shipping Rates

  • Shipping Charges: Shipping costs are determined based on the weight, size, and destination of the order. The final shipping fee will be calculated at checkout before you complete your purchase.

  • Free Shipping: We may offer free shipping promotions from time to time. These promotions will be clearly advertised on our website, and you may be eligible for free shipping on orders over a specified amount. Terms and conditions of the promotion will apply.

4. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

  • Tracking Delays: Occasionally, there may be delays in updating tracking information due to carrier systems or shipping volume. If tracking information is not available immediately after shipment, please allow up to 48 hours for it to be updated.

5. Shipping Restrictions

  • Shipping Address: We currently only ship to valid addresses within the United States and certain international locations. Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses.

  • P.O. Boxes and APO/FPO: We cannot ship to P.O. Boxes or military APO/FPO addresses at this time. Please provide a valid residential or business address for delivery.

  • International Shipments: For international orders, customers are responsible for any additional customs duties, taxes, and fees that may apply upon delivery. These fees are imposed by the customs authorities in your country and are outside of our control.

6. Shipping Delays and Issues

  • Carrier Delays: While we do our best to ensure timely delivery, we cannot control delays caused by shipping carriers, especially during peak seasons or due to weather disruptions. If your package is delayed, please check the carrier’s tracking information or contact us for assistance.

  • Missing or Lost Packages: If your package is lost or marked as “delivered” but you have not received it, please contact the shipping carrier directly for investigation. In some cases, we may assist in locating the package. We are not responsible for lost or stolen packages once they are marked as delivered.

  • Incorrect Shipping Information: If there is an error in the shipping information provided, such as an incorrect address or missing apartment number, please contact us immediately to correct the issue. If the carrier is unable to deliver your order due to incorrect information, you may be responsible for any additional shipping charges.

7. Delivery Refusals and Returns

  • Refused Shipments: If a shipment is refused by the recipient, we will process a return and refund your purchase minus the shipping charges. Please note that if the package is returned to us, the shipping fee will not be refunded.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] or (760) 922-3235. We will provide instructions on how to return the damaged item for a replacement or refund, subject to our Return Policy.

8. Order Changes and Cancellations

Once an order has been placed and payment has been processed, it is typically not possible to make changes to the order. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.

  • Cancellations: If you wish to cancel your order before it ships, please contact us immediately. Once the order has been shipped, it cannot be canceled, but you can return the item according to our Return Policy.

9. Customer Support

If you have any questions or concerns regarding shipping, please contact us:

10. Updates to This Shipping Policy

We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page, with the updated Effective Date. We encourage you to review this policy periodically to stay informed about our shipping practices.