Return Policy for Covasopic

Effective Date: December 27, 2024

At Covasopic, we strive to provide our customers with the highest quality products. If for any reason you are not fully satisfied with your purchase, we want to make your return experience as easy and straightforward as possible. Please review our Return Policy below, which outlines the process and conditions for returning items purchased from our website, https://covasopic.com.

By purchasing products from our website, you agree to the terms and conditions outlined in this Return Policy.

1. General Return Policy

  • Eligibility for Returns: We accept returns on most products within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original condition, and with all original packaging and tags intact.
  • Non-returnable Items: The following items are non-returnable:
    • Products marked as final sale
    • Customized or personalized products
    • Gift cards
    • Digital products (such as downloadable items)
  • Return Request: Before returning any item, please contact our customer support team at [email protected] or call us at (760) 922-3235. We will provide you with instructions on how to proceed with your return.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is reviewed, you will be issued a Return Authorization (RA) number and further instructions on how to return the item.
  3. Pack the Item: Carefully pack the item in its original packaging, ensuring that it is securely sealed to prevent damage during shipping.
  4. Shipping: You will be responsible for the return shipping costs unless the item is defective or there was an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received by us.
  5. Return Confirmation: After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange.

3. Refunds

  • Refund Process: If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
  • Partial Refunds: In certain cases, such as if the returned item is not in its original condition or is damaged, a partial refund may be issued. We will notify you of the details before processing your refund.

4. Exchanges

  • Exchanges for Defective Items: If the item you received is defective or damaged, we will gladly exchange it for the same product, subject to availability. If the product is out of stock, we will issue a full refund.
  • Exchanges for Other Reasons: If you would like to exchange an item for a different size or color, we recommend initiating a return for the original item and placing a new order for the desired product.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. We will provide you with a prepaid return label and a full refund or replacement at no additional cost to you.

To help us resolve the issue quickly, please provide the following:

  • Photos of the damaged or defective item
  • A brief description of the issue
  • Your order number

6. Return Shipping Costs

  • Non-defective Returns: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving the wrong item or defective product).
  • Defective or Incorrect Items: If the item received is defective or incorrect, we will cover the cost of return shipping. A prepaid return label will be provided for you.

7. International Returns

For international returns, please contact our customer support team at [email protected] for return instructions. Return shipping costs for international orders will be the responsibility of the customer, unless the item is defective or incorrect.

8. How to Contact Us

If you need further assistance with your return, exchange, or have any questions about our Return Policy, please contact us:

9. Updates to Our Return Policy

We reserve the right to update or change this Return Policy at any time. Any changes will be posted on this page with an updated Effective Date. We recommend that you review this policy periodically to stay informed about any changes.

By continuing to shop with us, you agree to abide by the updated Return Policy.